Q:Will this launch include IG Reels? A:不会,这仅适用于FB Reels。在IG内我们通过In-Stream的广告格式提供创作者打造类似的产品|
Q:When can an image carousel appear? A:用户查看Reels内容1秒后·
Q:Are we creating a new placement for image carousel ads for advertisers? A:广告主需要加入“Facebook Reels广告”才能选择图片轮播广告,已经在使用Facebook Reels浮层广告的用户也会自动增加此形式。请注意,广告主必须满足前面提到的其他条件(例如·使用支持的目标、定位除英国以外的任何国家等。…)
三、在Instagram 上推出 AR 增强现实广告
时间:2022年9月22日开始,Meta在全球 50% 的广告主帐户中推出 Instagram 动态和快拍上 AR 广告的公开测试版。AR 广告已在 Facebook 上面向所有广告主 优势:此产品可用于品牌知名度、覆盖和流量广告活动,初步研究表明:与 BAU 活动相比,将 AR 效果添加到Facebook 广告活动可以提高性能
Q:What are AR Ad creative best practices? A:创意只能是视频,并且应该是1:M/square格式或Instagram和Facebook Feed4:5,Instagram Stories应该是9:M6。其他建议包含:静音也有同样效果、保持视频简短最长6-10秒、避免将矣键信息放在“点击互动”CTA后面、清晰展示AR效果、考虑添加问题或号召性用语以使体验具有参与性、考虑在您的视频中利用品牌大使或创作者作为人才·
Q:Which CTAs are available for AR Ads on Instagram? A:广告下方会显示CTA按钮,并带有一个固定选项:“在相机中尝试”,文字的凸显颜色是自动选定的。
A1:We are very sorry that your order: [xxxx] has been delayed due to xxxx The latest expected delivery date is: [xxx] (We are currently working with our logistic partner to verity your order status and we will provide you the solution within 48 hours.)
We are truly sorry to bring inconvenience to you and we would offer you an extra discount coupon of 10% off for your next order, without limits and expiration. If after xx days of your purchased date that you still haven’t received your order, we promise to refund your order. We appreciate your patience and understanding.
Q2:如何与顾客沟通订单欠货?
A2:Please allow me to apologize for the daley of shippment of [xxx item] in your order. We are experiencing a high volume of demand, therefore we still need a couple of days to replenish our stock and prepare this piece for you. We expect to ship your order between [ xx to xx], meanwhile the the remaining products in your order have been shipped out normally.
Your patience is highly appreciated. To compenstate the inconvience of your experience, we would like to offer you a 10% discount for your next order. Hope you still enjoy shopping with us.
If you have any other questions or concerns, please do not hesitate to reach out, We’d love to help!
Q3:如何与顾客沟通更换尺寸?
A3:Thank you for reaching out and for your recent order. We are sorry to hear that this oufit doesn’t fit well. We can send you a replacement with the right size for free. The new item will be sent within [xx] business days after your confirmtion and deliver to the same address from your previous order in about [xx-xx] business days.
Would you please tell me your body measuremsents incuding bust, waist and hip sizes so that we can find the right size for you? Thank you.
Q4:如何回复顾客询问如何选择尺码?
A4:Thank you for your interest in [company.com]. We would be more than happy to assist you in choosing the right size. On our website, each item is accompanied by a size chart which indicates the measurement of the item itself (not body measurements). Measure your bust, waist, hip to see which size fits best. Alternatively, if you let us know which item you are considering, your body measurements and what US size you normally wear, we could make a recommendation for you.
Q5:如何回复顾客未收到包裹?
A5:Thank you for shopping at [company.com]. We are sorry to hear you still have not yet received your order. Can you let us know your order number so we can provide more accurate information for you? In general, each order takes about XX-XX business days for processing prior to shipping, as indicated on each of our product page and Shipping Information page. The shipping time frame of XX-XX days is the actual shipping time after the order is processed. If you let us know your order number, we can look into it for you, thank you so much for your patience.
Q6:如何回复顾客要求退货?
A6:Thank you so much for reaching out and for your recent order. We are sorry to hear about your experience and we can make a return for you. We will issue the refund once we have received your return package.
The return address is : [Return warehouse address]. At the moment, customer need to bear the shipping cost for return. If you have any other questions or concerns, please do not hesitate to reach out, We’d love to help!
Q7:如何回复顾客询问折扣?
A7:Thank you for your interest in [company.com]. The discounts shown on the main page and the product page are all up to date and accurate. Are there anything in particular that you are looking for? We’d be happy to make a recommendation for you.
Q8:如何回复顾客询问当季促销?
A8:Thank you for your interest in [company.com]. We’d be delighted to offer some recommendations for your shopping. Please see our Top 3 best deals below and we’d like to remind you that the discounts shown on each product page are all ongoing discounts but ending soon in xx hours:
Top 1 best deal: xx% off, [product name 1] , [1-2 product benefit], [product link]
Top 2 best deal: xx% off, [product name 1] , [1-2 product benefit], [product link]
Top 3 best deal: xx% off, [product name 1] , [1-2 product benefit], [product link]
Q9:如何回复顾客对质量不满意?
A9:Thank you so much for reaching out and for your recent order. We are sorry to hear about your experience and would like to send you a new one without any charge. Should we send it to your adderess from the last order? Or it‘s possible to choose any items from our website for a similar price at your preference. Please tell us which solution do you prefer?
If you have any other questions or concerns, please do not hesitate to reach out, We’d love to help!
同时尽可能提供额外的版型说明,作为顾客选择尺码的额外参考,例如加入对面料松紧程度的描述,和对Fit Type的描述, 如Skinny, Regular, Oversized。如果使用模特展示服装,需额外提供模特身材和衣服尺寸的说明。 如商品存在整体尺码偏大或偏小的情况,则需在商品详情页上进行标注如:例如Ture to size, Order usual size/Run small, Order one size up/Run large, Order one size down